There
were some minor variations, however, one being that buyers tend to trust women
more than men to accurately describe quality and condition of used goods. But for new goods, male sellers came out tops
in most situations where seller gender is known.
The obvious
exception is where prospective buyers don’t know and can’t easily determine whether
a seller is male or female.
Like most
high level research, the Israelis’ report extended to numerous pages of
statistical jargon most of us don’t need to know about anyway.
But we can
all benefit from knowing how to use the research to our advantage. One way is for female sellers to avoid using
predominantly female names in eBay ID and eBay shop names. So instead of ‘Avril’s Collectibles’, I
should fare better calling my eBay shop ‘Collectors’ Emporium’ or ‘Harper’s
Shop’ (very rough and hopefully fictitious).
And we girls would probably be better off not mentioning gender or first
names in our listings and messages.
You
boys have no such problem, although you might like to consider a name change if
you’re selling mainly used items.
You may
think I’m over-reacting but I personally agree one hundred per cent with the
Israeli team, based among other things on something a local flea market
stallholder said last weekend when I complained about having encountered two
really difficult buyers in just as many days.
He said, and he meant it: “It’s because you’re a woman and they think
they can run rings around you.”
Next
day I used my husband’s name to reply to both problem customers, saying Avril
was away on business and he was in charge.
Did I just imagine both people becoming more polite and less hostile?
I don’t think so and that’s why I’ll be letting an imaginary male colleague tackle badly behaved buyers in future.
I don’t think so and that’s why I’ll be letting an imaginary male colleague tackle badly behaved buyers in future.
No comments:
Post a Comment